Our core offering, the Innomatic Subscription ensures that customers and partners make the most out of Innomatic Platform before, during and after a project.
With the Subscription, our ISVs and Enterprise customers obtain all the benefits of open source combined with the added value of commercial software and enterprise level support.
Your Subscription entitles you to regular service packs, a commercial service level agreement, access to the Innomatic Service Portal and much more:
Product support from our product support team is the core service of the Innomatic Subscription, available to all our customers, with differing initial response times depending on the subscription service level.
The Innomatic Subscription offers access to the expertise of the Innomatic support team and SLAs that guarantee the high availability of your platform and comes in two flavors: the Enterprise Edition and the SaaS Edition for ISVs building SaaS platforms.
Support services are provided online via your Innomatic Service Portal and, depending on your subscription level, phone support up to 24/7. Innomatic subscribers also have easy access to the latest hot fixes, service packs, and upgrades for the Innomatic platform and applications.
We offer a set of training programs to meet the needs of customers and partners.
Innomatic training courses range from basic configuration to deeply technical platform customization to advanced administration.
We offer training classes on request, at our facilities, online or at the customer or partner site.
Innomatic product experts can help with technical choices, help build or customize applications, recommend functional solutions, build Proof of Concepts, audit your setup and implementation.
Whether you’re working with one of our certified partners, or your own development team, you know you can depend on our core product expertise to support your project team and reduce your project risk.
We'll help you integrate your platform, establish best practices and diagnose problems so they can be effectively solved in support.